What I Deliver
Programme Recovery
Reset stalled or failing programmes, re‑baseline plans, restore governance, and rebuild executive confidence.
Digital Transformation
End‑to‑end leadership of complex, multi‑vendor transformation programmes .
Enterprise Platforms
Delivery leadership for Dynamics 365, Salesforce, ERP, and legacy‑to‑modern migrations.
Integration & Automation
CRM, finance, property, and workflow integration to reduce cost and manual effort.
Customer Self‑Service
Portals, payments, ticketing, and automation that reduce demand and improve experience.
Vendor Governance
Independent leadership across suppliers, offshore teams, and commercial delivery.
Who I Work With
Public Sector
- Local government & housing
- Politically sensitive programmes
- Value‑for‑money & assurance
- Citizen & tenant experience
Commercial
- Property & real estate
- Membership & visitor organisations
- Scalability & cost‑to‑serve reduction
- Revenue‑enabling platforms
Short Case Studies
Public Sector Programme Recovery
Challenge: A high-visibility Dynamics 365 programme was delayed, lacked confidence, and had no credible delivery plan.
Action: Re-baselined scope and cost, reset governance, aligned suppliers and internal teams, and established a clear path to green.
Outcome: Board-approved delivery plan, restored executive confidence, and successful platform delivery.
Housing Digital Transformation
Challenge: Fragmented systems, rising call volumes, and limited visibility across customer and property data.
Action: Led a SAFe-based transformation integrating CRM, housing, mobile workforce, and data platforms.
Outcome: 75% reduction in calls, 85% first-contact resolution, and scalable operations without additional FTE.
Commercial Platform Modernisation
Challenge: Legacy systems limiting growth and increasing operational cost.
Action: Delivered bespoke platforms, automated workflows, and integrated PropTech solutions.
Outcome: 38% error reduction, 17,500 manual hours removed, and improved customer retention.
Proven Impact
75%
Reduction in contact-centre call volumes
85%
First-contact resolution achieved
17,500+
Manual hours removed through automation
Day‑1 / First‑30‑Days Impact
Day 1–10: Take Control
- Rapid assessment of programme health, risks, and dependencies
- Review governance, delivery cadence, and supplier performance
- Stakeholder and executive alignment on objectives and constraints
- Clear ownership, decision paths, and reporting established
Day 10–30: Stabilise & Reset
- Re-baselined scope, cost, and delivery plan
- Agreed priorities and delivery roadmap
- Supplier and team realignment where required
- Visible progress and confidence restored
Beyond 30 Days: Deliver
- Predictable delivery cadence in place
- Risks actively managed with clear mitigation
- Benefits tracking and outcome-based reporting
- Programme progressing with executive assurance
Engagement Model
Available for contract and interim roles where immediate ownership, accountability, and delivery focus are required. Comfortable operating at board, executive, and delivery level from day one.