Digital Programme Director
Programme Recovery Specialist
I help organisations rescue failing programmes, modernise core platforms, and deliver measurable outcomes, taking full ownership when delivery really matters.
Expertise
Trusted by boards and executives to take ownership of the programmes that matter most.
Reset stalled or failing programmes, re-baseline plans, restore governance, and rebuild executive confidence fast.
End-to-end leadership of complex, multi-vendor transformation programmes across public and private sector.
Delivery leadership for Dynamics 365, Salesforce, ERP, CAFM, and legacy-to-modern migrations.
CRM, finance, property, and workflow integration to reduce cost, manual effort, and error rates.
Portals, payments, ticketing, and automation that reduce demand on teams and improve experience.
Independent leadership across suppliers, offshore teams, and commercial delivery in multi-partner environments.
Proven Track Record
Real programmes, real outcomes, real accountability.
Kew Royal Botanical Gardens
Challenge
A high-visibility D365 CE programme was delayed, confidence was low, and there was no credible delivery plan in place.
Action
Re-baselined scope and cost, reset governance, aligned suppliers and internal teams, and established a clear path to green. Delivered new ticketing platform via Adobe Commerce alongside the CRM.
Outcome
Board-approved delivery plan, restored executive confidence, and successful platform delivery for Membership, Fundraising and Customer Service.
Hyde Housing, £21M Programme
Challenge
Fragmented systems, rising call volumes, and no unified view of customer or property data across 50,000+ properties.
Action
Led SAFe-based transformation integrating Salesforce, Northgate, TMC Total Mobile, Civica, and data platforms. Delivered 24/7 self-service portal and 360-degree customer view.
Outcome
75% reduction in calls, 85% first-contact resolution, scalable operations without additional FTE despite portfolio growth.
Knight Frank, 6 Years
Challenge
Legacy systems limiting growth, high manual effort, and fragmented CRM across the Residential Lettings division.
Action
Delivered bespoke Lettings, Tenancy, and Renewals platforms. Integrated PropTech solutions, automated maintenance management, and unified the CRM landscape.
Outcome
38% error reduction, 17,500 manual hours removed, £400k+ additional annual revenue, and MRI Innovation Award winner.
How I Work
A structured approach to taking control, fast, without disrupting momentum.
Sectors
Deep experience across housing, local government, property, NFP, and visitor/membership organisations. Comfortable operating at board, executive, and delivery level from day one.
Engagement Model
Available for contract interim roles and permanent positions where immediate ownership, accountability, and delivery focus are required. Inside and outside IR35. Hybrid and remote.
Whether you have a stalled programme, an upcoming transformation, or a role that needs immediate ownership, get in touch directly.